Policies at Camphor & Co.
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
How We Do It
Thank you for visiting and shopping at Camphor & Co. The following are the terms and conditions that formulate our Shipping Policy.
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Shipment Processing Time
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
* AU 3-7 Business Days
Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).
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Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.
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Customs, Duties, and Taxes
Camphor & Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
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Damages
If you receive damaged merchandise, please take a picture and email us the picture at camphorandco@protonmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Returns & Refunds Policy
Everything You Need to Know
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at camphorandco@protonmail.com or using our Contact Us page. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at camphorandco@protonmail.com, or using our Contact Us page.
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Damages and Issues With Your Product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.
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Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
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Exchanges/Replacements
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty Disclaimer
About Our Policy
1. All clothing items sold on this website are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the quality, condition, or fitness for a particular purpose of the products. 2. We do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or other content on the website. While we strive to provide accurate information, we do not warrant that the content is error-free or that any defects will be corrected. 3. We disclaim any liability for damages or losses arising from the use or inability to use the purchased clothing items, including but not limited to direct, indirect, incidental, consequential, or punitive damages. 4. Any warranties provided by the manufacturers or suppliers of the clothing items are solely between the customer and the respective manufacturer or supplier. We do not assume any responsibility for such warranties. 5. We reserve the right to modify, suspend, or discontinue any aspect of the website, including product availability, at any time without prior notice. By making a purchase from this website, you agree to the terms and conditions outlined in this warranty disclaimer.
Our Privacy Policy
Your Data is Secure
1. Information Collection: We may collect personal information, such as name, email address, shipping address, and payment details, when you make a purchase on our website. We also collect non-personal information, such as browsing behavior and website usage statistics, to improve our services. 2. Information Use: We use the collected information to process your orders, communicate with you about your purchases, and provide customer support. We may also use your email address to send you promotional materials and updates about our products and services, but you can opt out at any time. 3. Information Sharing: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, and servicing you, as long as they agree to keep your information confidential. 4. Data Security: We implement a variety of security measures to protect your personal information. However, we cannot guarantee the absolute security of your data transmitted over the internet. By using our website, you acknowledge and accept this risk. 5. Cookies: We use cookies, which are small files stored on your device, to enhance your browsing experience and gather information about website traffic. You can choose to disable cookies in your browser settings, but it may affect certain functionalities of our website. 6. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites when you visit them. 7. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we have collected personal information from a child, please contact us immediately. By using our website, you consent to the terms and conditions outlined in this privacy policy.